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Site Terms and Store Policies

Store Policies

At Sheena, every piece is thoughtfully designed and meticulously handcrafted to order. Because of the custom and delicate nature of our garments, all sales are final, and we do not offer refunds or returns.

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Exchanges for Defective Items

We stand behind the quality of our craftsmanship. If your order arrives with a clear defect or damage, you may request an exchange within 24 hours of receiving your package.
To initiate an exchange:

  • Email us at support@shopsheena.com with your order number

  • Include clear photos of the issue

  • Ensure the item is unworn and in original condition with tags and packaging intact

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If approved, we will offer an exchange for the same item or a store credit, depending on availability. We reserve the right to refuse any request that falls outside the 24-hour window or does not meet our criteria.

By placing an order with Sheena, you confirm that you’ve reviewed and accepted this policy.

Terms and
Conditions

Welcome to Sheena. Please read the following terms carefully before using our website or placing an order. By accessing our site or purchasing from us, you agree to these Terms & Conditions.

 

1. Overview

This website is operated by Sheena. Throughout the site, the terms “we,” “us,” and “our” refer to Sheena. These Terms & Conditions apply to all site users, including browsers, vendors, customers, and others who interact with our services.

 

2. Product Availability

All of our garments are handcrafted and made-to-order. Availability is limited, and we reserve the right to discontinue any item at any time without prior notice. If an item becomes unavailable after your purchase, you will be contacted and offered a solution.

 

3. Pricing

All prices are listed in USD and are subject to change without notice. Prices do not include taxes or shipping costs, which will be calculated at checkout. Sheena reserves the right to correct any pricing errors.

 

4. Order Processing

Once an order is placed, it enters our production queue. Orders cannot be changed, canceled, or modified once confirmed, due to the custom nature of our work.

 

5. No Refund Policy

All sales are final. We do not offer refunds or returns under any circumstances.

 

Exchange for Defective Items

If your item arrives damaged or defective, you may request an exchange within 24 hours of delivery by contacting us at [insert email] with your order number and clear photos. Items must be unworn and in original condition. If eligible, we will offer a replacement or store credit.

 

6. Shipping

We currently ship within the United States only. We do not ship internationally at this time. Shipping timeframes are estimates and may vary due to carrier delays or other unforeseen factors. Sheena is not liable for delays once your order has been shipped.

 

7. Intellectual Property

All content on this website — including but not limited to images, logos, designs, and copy — is the intellectual property of Sheena and may not be reproduced, modified, or used without written permission.

 

8. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

 

9. Limitation of Liability

Sheena is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. All purchases are made at the customer’s own risk.

 

10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

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11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the site following any changes constitutes acceptance of those changes.

If you have any questions, please contact us at info@shopsheena.com.

Privacy Policy

Effective Date: August 2nd, 2025

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At Sheena, your privacy matters. This policy outlines how we collect, use, and protect your information when you visit www.shopsheena.com.

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By accessing this website, you agree to the practices described below.

 

1. Who We Serve

This website is intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not use this site or provide any information.

 

2. What We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email, phone number, billing and shipping addresses

  • Order Details: Items purchased, payment method (processed securely through third-party providers), and transaction history

  • Device Information: IP address, browser type, time zone, cookies, and usage data collected through analytics tools

 

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates or respond to inquiries

  • Improve user experience and website functionality

  • Send occasional marketing messages (only with your consent)

  • Prevent fraud or misuse of our platform

 

4. Sharing & Third Parties

We do not sell or rent your data. Your information may be shared with trusted third parties solely for business operations, including:

  • Payment gateways (e.g., Stripe, PayPal)

  • Shipping and fulfillment providers

  • Email and marketing platforms

  • Website and security services

These partners are contractually required to keep your information secure and confidential.

 

5. Cookies & Tracking

Our website uses cookies to personalize content and analyze traffic. You may disable cookies via your browser settings; however, this may affect site functionality.

 

6. Data Retention

We keep your personal data only as long as necessary to fulfill your orders and comply with legal obligations. You may request data deletion or updates at any time.

 

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Request changes or deletion

  • Withdraw marketing consent

To exercise these rights, email us at info@shopsheena.com.

 

8. Security

We use commercially reasonable measures to protect your information. While no method is 100% secure, we take your privacy seriously and constantly work to maintain safe practices.

 

9. Policy Updates

We may update this Privacy Policy from time to time. All updates will be posted here with a new effective date. Continued use of the site implies acceptance of any changes.

 

10. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please reach out to:
📧 support@shopsheena.com
🌐 www.shopsheena.com

Shipping Policy

Last Updated: August 2, 2025

 

At Sheena, every garment is handmade with precision and care. Our shipping policy ensures transparency so you know exactly what to expect when placing your order.

 

Order Processing

Each piece is made to order. Please allow 4–8 weeks for fulfillment unless otherwise noted in the product description, where estimated processing and shipping times are listed per item.

You will receive an email confirmation once your order is placed, followed by a second email with tracking information when your item ships.

 

Shipping Rates & Delivery

We currently offer domestic shipping within the United States only.
All orders are shipped via trusted carriers such as USPS, UPS, or FedEx.

  • Standard Shipping (3–5 business days after dispatch)
    Shipping rates are calculated at checkout based on your location and order weight.

Note: Delivery time does not include production time.

 

Signature Confirmation

For your security and peace of mind, we may require a signature upon delivery for high-value items.

 

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

 

Shipping Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Sheena is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

 

Delays or Lost Packages

Sheena is not liable for delays caused by the shipping carrier or events beyond our control (e.g., inclement weather, holidays, customs processing). If your package is delayed or missing, contact the carrier directly and email us at support@shopsheena.com so we can assist.

 

International Shipping

We do not ship internationally at this time.
To be notified when international shipping becomes available, sign up for our newsletter or email us directly.

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