At Sheena, every piece is thoughtfully designed and meticulously handcrafted to order. Because of the custom and delicate nature of our garments, all sales are final, and we do not offer refunds or returns.

Exchanges for Defective Items

We stand behind the quality of our craftsmanship. If your order arrives with a clear defect or damage, you may request an exchange within 24 hours of receiving your package.
To initiate an exchange:

• Email us at support@shopsheena.com with your order number

• Include clear photos of the issue

• Ensure the item is unworn and in original condition with tags and packaging intact

If approved, we will offer an exchange for the same item or a store credit, depending on availability. We reserve the right to refuse any request that falls outside the 24-hour window or does not meet our criteria.

By placing an order with Sheena, you confirm that you’ve reviewed and accepted this policy.